Ordering, shipping, FAQ
Placing an order
Thank you for shopping at pira.mx follow these steps to place an order:
– Go to the Dispenser kits page and choose one of the five available options.
– Click on the “Add to Cart” button, a pop up will appear.
– Choose the syringe colors -clear and/or amber- by adjusting the slider, if needed you can also add a USB-C wall adapter.
– Click on the “Add to cart” button.
– Review your final order and choose the shipping method.
– On the next page you can input your billing, shipping addresses, VAT number and any special order notes.
– Choose your preferred payment method and click on “Place order” once you’re ready.
– You will soon receive an email with the order confirmation.
– Optional: If you’d like to keep a history of your purchases and save your address/payment methods you can opt to open an account with your email and new password on the “My Account” page.
Shipping
Orders ship from our base in Mexico regularly within 2 business days, an estimated delivery time is given on the Cart and Checkout pages. A confirmation email will be sent to you with the tracking information once it is available.
Delays and lost packages policy:
UPS shipments: In case of a lost package or a delivery date extending beyond a reasonable time period (transit time of 30 days or more) please fill out the appropriate contact form on the Contact page. We will initiate a claim with UPS for loss of goods and offer a reimbursement or re-ship of the order only if UPS accept such claim and refund Pira.mx with the total order value including shipping.
Registered Mail shipments: Due to inconsistency in postal services worldwide, there will be a 90-day waiting period after the last tracking update on the (origin or destination country) Post Office website to claim a refund due to lost goods.
Note for customers in Canada and Australia: Package may not be traceable locally when choosing the Registered Mail shipping option.
Frequently Asked Questions
Any solder paste should work as long as it has a low enough viscosity.
For single shot dispensing, manufacturers typically sell solder paste in small pre-filled syringes:
This makes it convenient to transfer the paste between syringes (using the included tip coupler) and prevents air getting trapped inside.
It’s not recommended to use pastes sold in jars -which are meant for printing applications with a stencil- as these normally have a higher viscosity:
No, the motor and piston holder will only work with the type of syringes used with the e.Dispenser.
Yes, go to our Tindie.com store to see available accessories or Contact us directly to ask for a specific component or other supplies.
Nominal barrel size is 30cc, actual dispensing volume is approximately 15cc.
Barrels: Polypropylene
Pistons: Polyethylene
Steel tips: Polypropylene + stainless steel
Conical tips: Polyethylene
Piston holders: Nylon + brass, however these do not come in contact with the material.
The syringe manufacturer only sells them for industrial use and therefore are not FDA approved for contact with food.
If you want to buy the e.Dispenser with a specific set of accessories you can purchase it on the Tindie store.
Alternatively you can choose to buy the dispenser here in a pre-packaged kit and save the commissions.
The e.Dispenser has been on sale since 2016 and after evaluating hundreds of orders and feedback these past years, the current accessory kits where selected to emulate the most popular customer choices.
Yes, but make sure you contact us as soon as possible.
Once you receive the shipment confirmation then no changes can be made.
Americas:
Canada, United States.
Europe:
Austria, France, Monaco, United Kingdom, Belgium, Netherlands, Spain, Italy, Ireland, Portugal, Finland, Greece, Denmark, Norway, Sweden, Germany, Luxembourg, Switzerland.
Other:
Japan, South Korea, Australia
All major credit cards (through Stripe).
